✅ For travel companies
The perfect tool to allow clients to communicate with you and your team whenever they need it.
In this article:
Receiving and replying to messages
Replying via the Vamoos Portal
Changing the name of the conversation
What is Messaging?
- Your clients can ask you questions directly through the app, and the chat layout makes it a very simple method of communication for your clients
- Messaging is between an individual on a trip and you, it is not a group chat. You can then send your reply via email or via the Vamoos Portal.
- Messaging can help your clients feel supported every step of the way. You can also encourage them to book additional excursions or services by messaging through the app too
How to set up Messaging
- To set up Messaging, go to your Vamoos List and either create a new trip or select an existing one
- Head to the Messaging section, which you will find on the left-hand side menu
- Messaging is turned off by default, click the Settings button to turn it on
- You will then see a message that says Set email address(es) to activate messaging, press the Add button to add an email address
- When a client sends a message through the Vamoos app, you will receive an email notifying you of the message which you can then reply to
- So add the email address in this box of the person that will receiving & replying to your clients messages (e.g someone in your team or in-destination)
- You can add one or multiple email addresses that messages will be directed to
- Different emails can also be set up for before/after and during your clients trip and this will allow different teams to communicate with the client at the relevant part of their journey
- You can also adjust the dates when the selected 'during' email is active.
Receiving and replying to messages
- When a client sends a message there are two places you will receive the message and have the ability to reply. These are Email & the Vamoos Portal:
Replying via email
- When a client sends you a message on the Vamoos app you will get notified via the email address that you enter in the settings section (see above section for how to add this)
- If you would like to reply via your email, you can simply press 'Reply' in your email inbox and type your message
- This response will go through to the app of your client - simple!
TOP TIP: When replying to messages via your email inbox, it is important you remove any email signatures
Replying via the Vamoos Portal
- When a client sends you a message on the Vamoos app, it will also appear in the Messaging section of the Vamoos trip which you will find in the left-hand side menu
- You can then reply directly in the chat box and will be able to see the full conversation history
Changing the name of the conversation
- If you would like to change the name of the conversation to the name of the person who is messaging you, you can click the pencil icon
- If your guests have inserted their information upo
FAQs
- Q: Why does the Messaging icon stay even if I haven't activated it?
A: The messaging icon remains because it is the 'hub' for notifications. If you do not wish to use the Messaging function, you can rename the icon in 'Menu & Labels' to something that is more appropriate i.e. Alerts / Updates
- Q: How do I know if one of my colleagues has already replied to a message?
A: If you have multiple email addresses set up, you will be emailed all of the conversations so you are kept in the loop
- Q: Will clients receive my message replies if they do not have internet?
A: No, your message replies require internet to be delivered - Q: Can I start a conversation with an individual on a trip?
A: No, you can use notifications to send updates to all travellers in a booking, but you can't start a conversation with an individual, only reply to them once they have messaged you.
If you have any further questions or need help with this, you can contact us at [email protected].